Shipping and Returns

SHIPPING

We can only send to orders in Australia

Your order will be processed in 1-2 business days

We are based in Glenroy Victoria 3046, all orders are sent express using Couriers Please, and you will be sent a tracking ID number once dispatched, taking 1-2 business days to arrive. All orders do require signature on delivery.

The standard flat rate for delivery is $12, spend over $100 and shipping is free.

RETURNS POLICY

Our return policy lasts 14 days. After receiving your purchase you have 14 days to exchange or refund. After 14 days we cannot accept this request.

In the case that you do not love your Kitchy Ku product, we are happy to exchange your order subject to the following exchange guidelines:

  • Item must be in original condition
  • All original tags remain attached
  • Item must not have been worn, washed or marked in anyway.
  • Return form must be enclosed
Refund

We are unable to offer a refund due to change of mind, unless the item is deemed as faulty by the manufacturer it will incur a full refund.

Sale Items

Items on sale are not exchangeable or refundable, unless the garment is deemed as faulty by the manufacturer.

If you wish to return or exchange an item, you are responsible for paying the delivery charges. Returns must include a valid tracking number. Kitchy Ku is not liable for lost or stolen return packages

If you would like to return an item please contact Kitchy Ku via
kitchyku@live.com.au

Returns will only be accepted with a return number provided by Kitchy ku