Shipping and Returns
We can only send to orders in Australia
Your order will be processed in 1-2 business days
We are based in Glenroy Victoria 3046, all orders are sent express using Couriers Please, and you will be sent a tracking ID number once dispatched, taking 1-2 business days to arrive. All orders do require signature on delivery.
The standard flat rate for delivery is $12, spend over $100 and shipping is free.
Our return policy lasts 14 days. After receiving your purchase you have 14 days to exchange or refund. After 14 days we cannot accept this request.
In the case that you do not love your Kitchy Ku product, we are happy to exchange your order subject to the following exchange guidelines:
- Item must be in original condition
- All original tags remain attached
- Item must not have been worn, washed or marked in anyway.
- Return form must be enclosed
We are unable to offer a refund due to change of mind, unless the item is deemed as faulty by the manufacturer it will incur a full refund.
Items on sale are not exchangeable or refundable, unless the garment is deemed as faulty by the manufacturer.
If you wish to return or exchange an item, you are responsible for paying the delivery charges. Returns must include a valid tracking number. Kitchy Ku is not liable for lost or stolen return packages
If you would like to return an item please contact Kitchy Ku via
Returns will only be accepted with a return number provided by Kitchy ku